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A ) Statement showing the position of Complaints as on 31-03-2011:

 

Customer Complaints:

a)	No. of complaints pending at the beginning of the year i.e. 01-04-2010	01
b)	No. of complaints received during the Year	22
c)	No. of complaints redressed during the Year	21
d)	No. of complaints pending at the end of the Year       i.e. 31-03-2011	02

 

 

Awards Passed by the Banking OMBUDSMAN:

 

a)	No. of unimplemented Awards at the beginning of the year i.e. 01-04-2010	NIL
b)	No. of Awards passed by the Banking Ombudsman during the Year	03
c)	No. of Awards during the Year	03
d)	No. of unimplemented Awards at the beginning of the year i.e. 31-03-2011	NIL

 

 

 

B) Analysis of Complaints/Unimplemented awards of Banking Ombudsman- Financial Year 2010-2011:

 

S No	Nature of Complaint	No Of Complaint received during financial year	Present Status
1	Complaints relating to Advances i.e. relating to Charging of Penal interest, returning of cheques and delay in sanctions	7	All Settled
2	Complaints pertaining to delay in collection of cheques	6	All Settled
3	Release of Time Deposit Receipts pledged with Government Departments	4	All Settled
4	Customer Grievances	5	All Settled
5	With Banking Ombudsman	-	Not Applicable

 

 

 

 

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