Sr.No
Particulars
Previous Year
FY 21-22
Current Year
FY 22-23
Complaints received by the bank from its customers
1.
Number of complaints pending at beginning of the year
17
12
2.
Number of complaints received during the year
1943
5287
3.
Number of complaints disposed during the year
1948
5259
3.1
Of which, number of complaints rejected by the bank
0
6
4.
Number of complaints pending at the end of the year
40
Maintainable complaints received by the bank from OBOs
5.
Number of maintainable complaints received by the bank from OBOs
37
48
5.1
Of 5, number of complaints resolved in favour of the bank by BOs
18
5.2
Of 5, number of complaints resolved through conciliation/mediation/advisories issued by BOs
20
30
5.3
Of 5, number of complaints resolved after passing of Awards by BOs against the bank
6.
Number of Awards unimplemented within the stipulated time (other than those appealed)
S.No
Grounds of complaints, (i.e. complaints relating to)
Number of complaints pending at the beginning of the year
% increase/ decrease in the number of complaints received over the previous year
Of 5, number of complaints pending beyond 30 days
Ground - 1
ATM/Debit Cards
4712
187.14%
Ground - 2
Loans and advances
85
165.63%
1
Ground - 3
Internet/Mobile/Electronic Banking
171
108.54%
8
Ground - 4
Account opening/difficulty in operation of accounts
63
800.00%
3
Ground - 5
Facilities for customers visiting the branch/adherence to prescribed working hours by the branch, etc.
24
-56.36%
Others
232
84.13%
11
Total
172.10%
5
14
1641
-9.40%
32
18.75%
82
241.66%
7
-66.66%
55
76.36%
126
57.50%
-1.71%
The Nainital Bank Limited,Head Office, Seven Oaks Building, Mallital, Nainital Uttarakhand - 263001
For ATM related grievance: 1800 180 4031 (24*7 Support)For Queries/Suggestions/Feedback/ Grievance other than ATM (10 AM to 6 PM ): +918069840140 (This facility is not available on 2nd & 4th Saturdays, all Sundays and Bank Holidays)
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