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Disclosure and Analysis of Complaints
A) Statement showing the position of Complaints as on 31-03-2018 :

Customer Complaints :

1. No. of complaints pending at the beginning of the year
i.e. 01-04-2018
: 18
2. No. of complaints received during the Year : 3137
3. No. of complaints redressed during the Year : 3119
4. No. of complaints pending at the end of the Year i.e.
31-03-2018
: 36

Awards Passed by the Banking OMBUDSMAN :

1. No. of unimplemented Awards at the beginning of the
year i.e. 01-04-2017
: NIL
2. No. of Awards passed by the Banking Ombudsman during the Year : NIL
3. No. of Awards during the Year : NIL
4. No. of unimplemented Awards at the end of the year
i.e. 31-03-2018
: NIL

B) Analysis of Complaints/Unimplemented awards of Banking Ombudsman- Financial Year 2017-2018 :

Nature of Complaint No Of Complaint received during financial year Present Status
Complaints relating to Advances i.e. relating to Charging of Penal interest, returning of cheques and delay in sanctions 22 All Settled
Complaints pertaining to opening/ operation/ Release of Term Deposit 76 All Settled
Customer Grievances 16 All Settled
With Banking Ombudsman 3023 All Settled