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  • 96th Annual General Meeting will be held on Tuesday, the 31st day of July, 2018 at 10:00 A.M Click here for more detail new

  • Bank has opened its 138th Branch at Dineshpur – Rudrapur and 139th Branch at Nanakmatta – Sitarganj. new

  • Inviting applications for Appointment of Practicing Company Secretary Firm for carrying out Secretarial Audit Functions in The Nainital Bank Limited. Click here for details
    last date April 30, 2018new

  • Bank has opened its 136th Branch at Shimla Pistore, Rudrapur and 137th Branch at Satwan Bujurg, Shahjahanpur. new

  • Bank invites application for Empanelment of Hardware & Software Vendors.– Click here for details...

  • The Naini Business Center ,Regional Office-Delhi and Naini Loan Point-Delhi has been functional w.e.f. 21st October 2017 at 4th Floor,C-20/1A, UPRNN Building, Sector-62 Noida, District-Gautam Budh Nagar, Uttar Pradesh. new

  • Exercise for recruitment of Management Trainees.-new

  • MOU signed between The Nainital Bank Limited and Future Generali India Insurance Company Limited on 05/06/2017new

  • MOU signed between Nainital Bank & India First Life Insurancenew

  • Bank has opened its specialized Loan Processing Centre "Naini Loan Point" at Lucknow, New Delhi, Dehradun, Haldwani and

  • Application for converting existing saving account to PMJDY( Basic Saving Bank Deposit ) Account. – Click here for download

  • Bank conferred with Excellence Award for excellent performance under Pradhan Mantri Jan Dhan Yojna(PMJDY).

  • Notice for the customers regarding CTS-2010 Standard Cheque Forms. Click here…

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Home > Customer Education > Disclosure and Analysis of Complaints
Disclosure and Analysis of Complaints
A) Statement showing the position of Complaints as on 31-03-2014 :

Customer Complaints :

1. No. of complaints pending at the beginning of the year
i.e. 01-04-2013
: 02
2. No. of complaints received during the Year : 10
3. No. of complaints redressed during the Year : 11
4. No. of complaints pending at the end of the Year i.e.
: 01

Awards Passed by the Banking OMBUDSMAN :

1. No. of unimplemented Awards at the beginning of the
year i.e. 01-04-2013
2. No. of Awards passed by the Banking Ombudsman during the Year : NIL
3. No. of Awards during the Year : NIL
4. No. of unimplemented Awards at the end of the year
i.e. 31-03-2014

B) Analysis of Complaints/Unimplemented awards of Banking Ombudsman- Financial Year 2013-2014 :

Nature of Complaint No Of Complaint received during financial year Present Status
Complaints relating to Advances i.e. relating to Charging of Penal interest, returning of cheques and delay in sanctions 6 All Settled
Complaints pertaining to opening/ operation/ Release of Term Deposit 3 All Settled
Customer Grievances 1 All Settled
With Banking Ombudsman - Not Applicable