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Disclosure and Analysis of Complaints
A) Statement showing the position of Complaints as on 31-03-2014 :

Customer Complaints :

1. No. of complaints pending at the beginning of the year
i.e. 01-04-2013
: 02
2. No. of complaints received during the Year : 10
3. No. of complaints redressed during the Year : 11
4. No. of complaints pending at the end of the Year i.e.
31-03-2014
: 01

Awards Passed by the Banking OMBUDSMAN :

1. No. of unimplemented Awards at the beginning of the
year i.e. 01-04-2013
: NIL
2. No. of Awards passed by the Banking Ombudsman during the Year : NIL
3. No. of Awards during the Year : NIL
4. No. of unimplemented Awards at the end of the year
i.e. 31-03-2014
: NIL

B) Analysis of Complaints/Unimplemented awards of Banking Ombudsman- Financial Year 2013-2014 :

Nature of Complaint No Of Complaint received during financial year Present Status
Complaints relating to Advances i.e. relating to Charging of Penal interest, returning of cheques and delay in sanctions 6 All Settled
Complaints pertaining to opening/ operation/ Release of Term Deposit 3 All Settled
Customer Grievances 1 All Settled
With Banking Ombudsman - Not Applicable