Customer Complaints Redressal Cell

Grievance Redressal Process: Bank aims to offer the best in class service to its customers. However if the customer feel that the bank has fallen short of your expectations in our service delivery at any point, kindly voice your feedback, grievance and suggestions through our clearly defined Grievance Redressal Process.

The customer redressal cell of the Bank looks into complaints of the customers. In case you have not received the expected level of service from us, please contact the branch and write to the Branch Manager providing complete details of the complaint, your name and account number or you could reach us on the branch contact numbers.

Please click on the below link for contact details of our branches

https://www.nainitalbank.co.in/English/branch_locator.aspx

Or,click on the below link to register your complaint through banks’ feedback portal.

https://www.nainitalbank.co.in/English/FedbackForm.aspx

If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with the Nodal Officer at the following Regional Offices designated to deal with customer complaints/grievances giving full details of the case on the below mentioned address:

NODAL OFFICERS :

For the respective branches under the jurisdiction of Dehradun Region

The Regional Head, The Nainital Bank Ltd., Regional Office, Dehradun.
THE NAINITAL BANK LIMITED REGIONAL OFFICE
First Floor,Commercial Complex-49
Indira Nagar, Vasant Vihar Dehradun
Uttarakhand - 248 001
Contact No. Landline : 0135-2761103
Fax No. : 0135-2761802
Email address: avp.ddn@nainitalbank.co.in

For the respective branches under the jurisdiction of Haldwani Region

The Nainital Bank Limited,Regional Office – Haldwani, Opposite Sessions Court,Nainital Road, Haldwani-263139
Contact No. Landline : 05946-250321.
Fax No. : 05946-250387
Email address :rohaldwani@nainitalbank.co.in

For the respective branches under the jurisdiction of Delhi Region

The Regional Head,The Nainital Bank Ltd., Regional Office, 04th Floor,C-
20/1A/7,UPRNN Building,Sector-62 Noida,Distt Gautam Budh Nagar,Uttar Pradesh-
201307 Contact No. 01202401082
Email address : rodelhi@nainitalbank.co.in.

If the complaint is not redressed to the satisfaction of the customer from the above Regional Nodal Heads ,the complaint may be escalated to the Principal Nodal Officer of the Bank.

Name of the Nodal Officer

Sh. Rahul Pradhan, Associate Vice President

      Address    The Nainital Bank Ltd., Head Office, Seven Oaks, Mallital, Nainital 263001
      Telephone No.    05942-239280
      Email    operations@nainitalbank.co.in

If the reply from Principal Nodal Officer fails to address your grievance, you may write to the Banking Ombudsman.

Please click here for contact details of BankingOmbudsman

Bank has also appointed an Internal Ombudsman as per the guidelines of Reserve Bank of India for satisfactory redressal of grievances, name and contact address is given below:

Name of Internal Ombudsman

Sh.Navin Chandra Upreti

      Address    The Nainital Bank Ltd., Regional Office, Dehradun