Nainital Bank - Home Page
  • BANK OPENED ITS 148TH BRANCH AT BHANIYAWALA, DEHRADUN ON 5TH OCTOBER, 2020. MR. DINESH PANT, CHAIRMAN & CEO INAUGURATED SAHASTRADHARA AND BHANIYAWALA BRANCHES.new

  • Bank opened its 146th Branch at Danpur, Rudrapur on 29.09.2020 and 147th Branch at Govindpuram, Ghaziabad on 30.09.2020. Mr. Dinesh Pant, Chairman & CEO of the Bank inaugurated both the branches.new

  • 98th Annual General Meeting of Nainital Bank held on 10th September,2020 through VC at Bank's Head Office, Nainital.new

  • Bank paid tribute to its founder father Bharat Ratna Pt. Govind Ballabh Pant on his 133rd birth anniversary on 10th September,2020.new

  • Notice for shareholders new

  • Bank celebrated its 99th Foundation day with great fervour and enthusiasm by organizing simple events and remembering and paying tribute to its founder fathers including Bharat Ratna Pt. Govind Ballabh Pant.new

  • Bank has opened its 145th branch at Jail Road Crossing, Haldwani on the auspicious day of Bank's 99th Foundation day. Our hon'ble Chairman & CEO Sh. Dinesh Pant inaugurated the branch.new

  • To fulfill its CSR responsibilities Bank adopted Himalayan black bear, Red Panda, Goral, Kaliji Pheasant and love bird for one year at G.B.O\Pant High Altitude Zoo at Nainital alongwith tree plantation activity on ceremonial occasion of Bank's 99th Foundation Day.new

  • IN VIEW OF COVID-19 CRISIS 'EMERGENCY CREDIT LINE GUARANTEE SCHEME' IS AVAILABLE IN OUR BANK FOR MEETING THE ADDITIONAL TERM LOAN/WORKING CAPITAL FACILITY UPTO 20% OF TOTAL OUTSTANDING AS ON FEBRUARY,29,2020 TO ELIGIBLE BUSINESS ENTERPRISES /MSMEs.new

  • Our Chairman & CEO Mr. Dinesh Pant has been elevated to TEG Grade / Scale VII in the rank of General Manager in Bank of Baroda w.e.f. 01.04.2020.new

  • Bank has launched COVID Emergency Credit Line (NCECL) loan scheme to provide liquidity support to borrowers impacted by COVID-19 pandemic.new

  • Bank has formulated Naini Kissan Credit Card (NKCC) scheme for meeting working capital requirements for animal husbandry and fisheries activities to help the farmers.new

  • Bank has also revised its SEED POLICY for credit facilities to seed processing units for FY-2020-21 wherein interest rate has been linked with CMR rating and collateral coverage.new

  • Mr. Dinesh Pant, Chairman & CEO, Nainital Bank donated his ONE month salary to "PM CARES" for COVID 19 outbreak victims.new

  • Nainital Bank is contributing Rs. 11.00 lakh (Rs. Eleven lakh only) for Chief Minister Relief Fund under CSR for COVID 19 outbreak victims. new

  • Employees of Nainital Bank contributed Rs. 14.20 lakh (Rs. Fourteen lakh twenty thousand only ) for "PM CARES" for COVID 19 outbreak victims.new

  • "Bank requires career oriented professionals as specialist officers in the category of Chartered Accounts, Credit Officers, Marketing Officers, IT Officers,Risk Officer, Planning Officer and Law officer". For details visit the Bank's website. new

  • Bank's esteemed customers are informed that the ATM withdrawal limit per Card per day reduced from Rs 40,000/- to Rs 20,000/- w.e.f. November 01,2018.

  • All esteemed customers holding magnetic cards are requested to get their cards replaced with EMV chip cards for uninterrupted card services.

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Home > Customer Education > Customer Complaints Redressal Cell
Customer Complaints Redressal Cell

Grievance Redressal Process: Bank aims to offer the best in class service to its customers. However if the customer feel that the bank has fallen short of your expectations in our service delivery at any point, kindly voice your feedback, grievance and suggestions through our clearly defined Grievance Redressal Process.

The customer redressal cell of the Bank looks into complaints of the customers. In case you have not received the expected level of service from us, please contact the branch and write to the Branch Manager providing complete details of the complaint, your name and account number or you could reach us on the branch contact numbers.

Please click on the below link for contact details of our branches

https://www.nainitalbank.co.in/English/branch_locator.aspx

Or,click on the below link to register your complaint through banks’ feedback portal.

https://www.nainitalbank.co.in/English/FedbackForm.aspx

If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with the Nodal Officer at the following Regional Offices designated to deal with customer complaints/grievances giving full details of the case on the below mentioned address:

NODAL OFFICERS :

  1. For the respective branches under the jurisdiction of Dehradun Region

    2. The Regional Head, The Nainital Bank Ltd., Regional Office, Dehradun.
    Contact No. Landline : 0135-2761103; M.no. 7055101558
    Email address: avp.ddn@nainitalbank.co.in

  2. For the respective branches under the jurisdiction of Haldwani Region

    3. The Regional Head ,The Nainital Bank Ltd., Regional Office, Railway Bazar, Haldwani .
    Contact No. Landline : 05946-250321,M.no. 7055101522.
    Email address :rohaldwani@nainitalbank.co.in

  3. For the respective branches under the jurisdiction of Delhi Region

    4. The Regional Head,The Nainital Bank Ltd., Regional Office, 04th Floor,C-
    20/1A/7,UPRNN Building,Sector-62 Noida,Distt Gautam Budh Nagar,Uttar Pradesh-
    201307 Contact No. 01202401082, M.no.07835099031
    Email address : rodelhi@nainitalbank.co.in.

If the complaint is not redressed to the satisfaction of the customer from the above Regional Nodal Heads ,the complaint may be escalated to the Principal Nodal Officer of the Bank.

Name of the Nodal Officer

Sh. Rahul Pradhan, Associate Vice President
      Address    The Nainital Bank Ltd., Head Office, Seven Oaks, Mallital, Nainital 263001
      Telephone No.    05942-239280
      Email    operations@nainitalbank.co.in

If the reply from Principal Nodal Officer fails to address your grievance, you may write to the Banking Ombudsman.

Please click here for contact details of BankingOmbudsman

Bank has also appointed an Internal Ombudsman as per the guidelines of Reserve Bank of India for satisfactory redressal of grievances, name and contact address is given below:

Name of Internal Ombudsman

Sh.Navin Chandra Upreti
      Address    The Nainital Bank Ltd., Regional Office, Dehradun