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  • IN VIEW OF COVID-19 CRISIS 'EMERGENCY CREDIT LINE GUARANTEE SCHEME' IS AVAILABLE IN OUR BANK FOR MEETING THE ADDITIONAL TERM LOAN/WORKING CAPITAL FACILITY UPTO 20% OF TOTAL OUTSTANDING AS ON FEBRUARY,29,2020 TO ELIGIBLE BUSINESS ENTERPRISES /MSMEs.new

  • Our Chairman & CEO Mr. Dinesh Pant has been elevated to TEG Grade / Scale VII in the rank of General Manager in Bank of Baroda w.e.f. 01.04.2020.new

  • Bank has reduced its MCLR by 30 basic points (bps), now MCLR for one year is 7.85%.new

  • Bank has reduced NRLLR by 75 basic points(bps), now NRLLR is 7.40%.new

  • Bank has launched COVID Emergency Credit Line (NCECL) loan scheme to provide liquidity support to borrowers impacted by COVID-19 pandemic.new

  • Bank has formulated Naini Kissan Credit Card (NKCC) scheme for meeting working capital requirements for animal husbandry and fisheries activities to help the farmers.new

  • Bank has also revised its SEED POLICY for credit facilities to seed processing units for FY-2020-21 wherein interest rate has been linked with CMR rating and collateral coverage.new

  • Mr. Dinesh Pant, Chairman & CEO, Nainital Bank donated his ONE month salary to "PM CARES" for COVID 19 outbreak victims.new

  • Nainital Bank is contributing Rs. 11.00 lakh (Rs. Eleven lakh only) for Chief Minister Relief Fund under CSR for COVID 19 outbreak victims. new

  • Employees of Nainital Bank contributed Rs. 14.20 lakh (Rs. Fourteen lakh twenty thousand only ) for "PM CARES" for COVID 19 outbreak victims.new

  • Bank has opens its 141st Branch at Canal Road, Dehradun .new

  • 97th Annual General Meeting of Nainital Bank held on 20th September 2019, at Nainital
    -Click here for Press Releasenew

  • Launch Of New SB Scheme –Naini Mahila Samrudhi Savings Bank Accountnew
  • Declaration of Result of Online Examination for Recruitment of Officers and Clerks held on August 24 & 25, 2019new

  • Notice for Shareholdersnew

  • Bank sponsored children's football team tournament on 15th August, 2019 where our Chairman & CEO Sh. Dinesh Pant was Chief Guestnew

  • Bank has reduced its interest rates on various Retail products:
    Now Home Loan is available @ 8.40% p.a.
    Car Loan @ 8.80% p.a.
    Education Loan @ 9.60% p.a.
    Personal Loan @ 11.40% p.a.
    Loan to Govt. Contractors @ 9.20% p.a.new

  • Bank celebrated it's 98th foundation day on 31st July, 2019 with gaiety and enthusiasmnew

  • Waiver of processing, documentation & other charges applicable to "Apna Asiana” and “Suhana Safar” up to 30.09.2019. new

145 Branches - 100% CBS/RTGS/NEFT Enable
Home > Customer Education > Customer Complaints Redressal Cell
Customer Complaints Redressal Cell

The customer redressal cell of the Bank looks into complaints of the customers. In case of any complaint, the matter may be first brought to the notice of the concerned Branch Manager for immediate redressal.

If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with the Nodal Officer at Head Office designated to deal with customer complaints/grievances giving full details of the case on the below mentioned address:

Name of the Chairman & CEO

   Shri  Dinesh Pant

      Address    The Nainital Bank Ltd., Head Office, Seven Oaks, Mallital, Nainital 263001
      Telephone No.    05942 236313 
      Email :-    chairman@nainitalbank.co.in  


Name of the Nodal Officer

   Sri Satish Chandra Shukla, Associate Vice President

      Address    The Nainital Bank Ltd., Head Office, Seven Oaks, Mallital, Nainital 263001
      Telephone No.    05942 239280
      Email :-    operations@nainitalbank.co.in

Name of Internal Ombudsman

   Sh.Navin Chandra Upreti

      Address    The Nainital Bank Ltd., Regional Office, Dehradun

 


NODAL OFFICERS  AND PRINCIPAL NODAL OFFICER OF BANK FOR THE OFFICE OF BANKING OMBUDSMAN AT DEHRADUN:

PRINCIPAL NODAL OFFICER : FOR OFFICE OF BANKING OMBUDSMAN AT DEHRADUN:

The Regional Head, Dehradun has been appointed as Principal Nodal Officer also for OBO, Dehradun.

NODAL OFFICERS :

  1. For the respective branches of Garhwal Region under the jurisdiction of OBO, Dehradun
  2. The Regional Head, The Nainital Bank Ltd., Regional Office, Dehradun .
    Contact No. Landline : 0135-2761103; M.no. 7055101558
    Email address: avp.ddn@nainitalbank.co.in

  3. For the respective branches of Kumaon Region under the jurisdiction of OBO, Dehradun
  4. The Regional Head ,The Nainital Bank Ltd., Regional Office, Railway Bazar  Haldwani .
    Contact No. Landline : 05946-250321,M.no. 7055101522.
    Email address :rohaldwani@nainitalbank.co.in

  5. For the respective branches of Delhi Region  under the jurisdiction of OBO, Dehradun
  6. The Regional  Head,
    The Nainital Bank Ltd., Regional Office, 04th Floor,C-20/1A/7,UPRNN Building,Sector-62 Noida,Distt Gautam Budh Nagar,Uttar Pradesh-201307  
    Contact No. 01202401082, M.no. 07835099031
    Email address : rodelhi@nainitalbank.co.in.