The customer redressal cell of the Bank looks into complaints of the customers. In case of any complaint, the matter may be first brought to the notice of the concerned Branch Manager for immediate redressal.

If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with the Nodal Officer at Head Office designated to deal with customer complaints/grievances giving full details of the case on the below mentioned address:

NODAL OFFICERS  AND PRINCIPAL NODAL OFFICER OF BANK FOR THE OFFICE OF BANKING OMBUDSMAN AT DEHRADUN:

PRINCIPAL NODAL OFFICER : FOR OFFICE OF BANKING OMBUDSMAN AT DEHRADUN:

The Regional Head, Dehradun has been appointed as Principal Nodal Officer also for OBO, Dehradun.

NODAL OFFICERS :

1. For the respective branches of Garhwal Region under the jurisdiction of OBO, Dehradun

The Regional Head, The Nainital Bank Ltd., Regional Office, Dehradun .
Contact No. Landline : 0135-2761103; M.no. 7055101558
Email address: avp.ddn@nainitalbank.co.in

2. For the respective branches of Kumaon Region under the jurisdiction of OBO, Dehradun

The Regional Head ,The Nainital Bank Ltd., Regional Office, Railway Bazar  Haldwani .
Contact No. Landline : 05946-250321,M.no. 7055101522.
Email address :rohaldwani@nainitalbank.co.in

3. For the respective branches of Delhi Region  under the jurisdiction of OBO, Dehradun

The Regional  Head,
The Nainital Bank Ltd., Regional Office, 04th Floor,C-20/1A/7,UPRNN Building,Sector-62 Noida,Distt Gautam Budh Nagar,Uttar Pradesh-201307  
Contact No. 01202401082, M.no. 07835099031
Email address : rodelhi@nainitalbank.co.in.