Grievance Redressal Process: Bank aims to offer the best-in-class service to its customers. However, if the customer feels that the bank has fallen short of your expectations in our service delivery at any point, kindly voice your feedback, grievance, and suggestions through our clearly defined Grievance Redressal Process.
The Customer Redressal Cell of the Bank looks into complaints of the customers. In case you have not received the expected level of service from us, please contact the branch and write to the Branch Manager providing complete details of the complaint, your name and account number, or you could reach us on the branch contact numbers.
Please click on the below link for contact details of our branches:
https://www.nainitalbank.co.in/English/branch_locator.aspx
Or, click on the below link to register your complaint through the Bank’s feedback portal:
https://cms.nainitalbank.co.in/
If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with the Nodal Officer at the following Regional Offices designated to deal with customer complaints/grievances giving full details of the case:
NODAL OFFICERS :
For the respective branches under the jurisdiction of Haldwani Region:
Regional Office (Haldwani Region)
Name of the Nodal Officer - Rahul Pradhan
The Nainital Bank Limited
Opposite Sessions Court
Nainital Road, Haldwani 263139
District Nainital, Uttarakhand
Phone Number: 05946-351021
Email Id: [email protected]
For the respective branches under the jurisdiction of Dehradun Region:
Regional Office (Dehradun Region)
Name of the Nodal Officer - Mukul Sanwal
The Nainital Bank Limited
Cliff Tower, First Floor, Commercial Complex,
49, Indira Nagar, Near Asian School,
Vasant Vihar, Dehradun, Uttarakhand - 248001
Phone Number: 0135-2761103
Email Id: [email protected]
For the respective branches under the jurisdiction of Delhi Region:
Regional Office (Delhi Region)
Name of the Nodal Officer - D S Rawat
The Nainital Bank Limited
04th Floor, C-20 / 1A / 7,
UPRNN Building, Sector 62, Noida,
Distt. Gautam Budh Nagar, Uttar Pradesh - 201309
Phone Number: 9870398867
Email Id: [email protected]
If the complaint is not redressed to the satisfaction of the customer from the above Regional Nodal Heads, the complaint may be escalated to the Principal Nodal Officer of the Bank.
Name of the Principal Nodal Officer (PNO): Sharad Kumar
The Nainital Bank Limited
Head Office
Seven Oaks Building
Mallital, Nainital, Uttarakhand – 263001
Phone Number: 05942-238237
Email Id: [email protected]
Click here to open the form
If the reply from the Principal Nodal Officer fails to address your grievance, you may write to the Banking Ombudsman.
Please click here for contact details of Banking Ombudsman