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  • Bank has opened it's 161st Branch at VILLAGE SAKENIYA, GADARPUR, DISTT UDHAM SINGH NAGAR, UTTARAKHAND and 162nd BRANCH AT VILLAGE RAJPUR, JASPUR, DISTT UDHAM SINGH NAGAR, UTTARAKHAND on 10th June, 2021.


  • Scrutinizer's report on postal ballot.new

  • Application for Secretarial Auditor In the Banknew

  • Bank opened it's 158th Branch at Talli Bamori, Haldwani and 159th Branch at Beria Daulat, Bazpur on 10th March, 2021. Sh. Dinesh Pant, Chairman & CEO inaugurated the Branches.new

  • Bank opened its 156th Branch at PRATAPUR, KASHIPUR, RAMNAGAR ROAD, Distt: Udhamsingh Nagar (Uttrakhand) and 157th Branch at Bharatpur, Kunda, Jaspur Distt: Udhamsingh Nagar (Uttarakhand) on 06th March, 2021 SH. Dinesh Pant, Chairman & CEO inaugurated the Branches.new

  • Notice for shareholder for postal ballotnew

  • Bank opened it's 154th Branch at THAKURDWARA, Moradabad (Uttar Pradesh) on 25th February, 2021. SH. Dinesh Pant, Chairman & CEO inagurated the Branch.

  • BANK OPENED ITS 153rd BRANCH AT RAJESHWARAM, DEHRADUN ON 19.02.2021.. SH. DINESH PANT, CHAIRMAN & CEO INAUGURATED THE BRANCH.

  • A Press Conference was called at 11.00 AM on 21.01.2021 at Bank's Head Office, Nainital wherein Bank's Chairman & CEO Shri Dinesh Pant appraised and eleborated before the Print and Electronic Media about the Financial Results and Progress of the Bank in different parameters as on 31st December, 2020.

  • *BANK OPENED IT's 151th at Branch at Nathuawala, Raipur, Dehradun and 152 nd Branch at Jhajra, Dehradun on 28 th December, 2020. Hon'ble Shree Dinesh Pant, Chairman & Chief Executive Officer Inaugurated both the branches*

  • BANK OPENED ITS 149th BRANCH AT BHAUWALA, DEHRADUN AND 150th BRANCH AT CHIDDERWALA, DEHRADUN ON 6th NOVEMBER, 2020. SH. DINESH PANT, CHAIRMAN & CEO INAUGURATED BOTH THE BRANCHES

  • BANK OPENED ITS 148TH BRANCH AT BHANIYAWALA, DEHRADUN ON 5TH OCTOBER, 2020. MR. DINESH PANT, CHAIRMAN & CEO INAUGURATED SAHASTRADHARA AND BHANIYAWALA BRANCHES.new

  • Bank opened its 146th Branch at Danpur, Rudrapur on 29.09.2020 and 147th Branch at Govindpuram, Ghaziabad on 30.09.2020. Mr. Dinesh Pant, Chairman & CEO of the Bank inaugurated both the branches.new

  • 98th Annual General Meeting of Nainital Bank held on 10th September,2020 through VC at Bank's Head Office, Nainital.new

  • Bank paid tribute to its founder father Bharat Ratna Pt. Govind Ballabh Pant on his 133rd birth anniversary on 10th September,2020.new

  • Notice for shareholders new

  • Bank celebrated its 99th Foundation day with great fervour and enthusiasm by organizing simple events and remembering and paying tribute to its founder fathers including Bharat Ratna Pt. Govind Ballabh Pant.new

  • Bank has opened its 145th branch at Jail Road Crossing, Haldwani on the auspicious day of Bank's 99th Foundation day. Our hon'ble Chairman & CEO Sh. Dinesh Pant inaugurated the branch.new

  • To fulfill its CSR responsibilities Bank adopted Himalayan black bear, Red Panda, Goral, Kaliji Pheasant and love bird for one year at G.B.O\Pant High Altitude Zoo at Nainital alongwith tree plantation activity on ceremonial occasion of Bank's 99th Foundation Day.new

  • IN VIEW OF COVID-19 CRISIS 'EMERGENCY CREDIT LINE GUARANTEE SCHEME' IS AVAILABLE IN OUR BANK FOR MEETING THE ADDITIONAL TERM LOAN/WORKING CAPITAL FACILITY UPTO 20% OF TOTAL OUTSTANDING AS ON FEBRUARY,29,2020 TO ELIGIBLE BUSINESS ENTERPRISES /MSMEs.new

  • Our Chairman & CEO Mr. Dinesh Pant has been elevated to TEG Grade / Scale VII in the rank of General Manager in Bank of Baroda w.e.f. 01.04.2020.new

  • Bank has launched COVID Emergency Credit Line (NCECL) loan scheme to provide liquidity support to borrowers impacted by COVID-19 pandemic.new

  • Bank has formulated Naini Kissan Credit Card (NKCC) scheme for meeting working capital requirements for animal husbandry and fisheries activities to help the farmers.new

  • Bank has also revised its SEED POLICY for credit facilities to seed processing units for FY-2020-21 wherein interest rate has been linked with CMR rating and collateral coverage.new

  • Mr. Dinesh Pant, Chairman & CEO, Nainital Bank donated his ONE month salary to "PM CARES" for COVID 19 outbreak victims.new

  • Nainital Bank is contributing Rs. 11.00 lakh (Rs. Eleven lakh only) for Chief Minister Relief Fund under CSR for COVID 19 outbreak victims. new

  • Employees of Nainital Bank contributed Rs. 14.20 lakh (Rs. Fourteen lakh twenty thousand only ) for "PM CARES" for COVID 19 outbreak victims.new

  • "Bank requires career oriented professionals as specialist officers in the category of Chartered Accounts, Credit Officers, Marketing Officers, IT Officers,Risk Officer, Planning Officer and Law officer". For details visit the Bank's website. new

  • Bank's esteemed customers are informed that the ATM withdrawal limit per Card per day reduced from Rs 40,000/- to Rs 20,000/- w.e.f. November 01,2018.

  • All esteemed customers holding magnetic cards are requested to get their cards replaced with EMV chip cards for uninterrupted card services.

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Home > Customer Education > Disclosure and Analysis of Complaints
Disclosure and Analysis of Complaints
(A)Summary information on complaints received by the bank from customers and from the OBOs

Sr.No
Particulars Previous Year Current Year

Complaints received by the bank from its customers
1.
Number of complaints pending at beginning of the year 36 16
2.
Number of complaints received during the year 1957 1977
3.
Number of complaints disposed during the year 1977 1976

3.1 Of which,number of complaints rejected by the bank 0 5
4.
Number of complaints pending at the end of the year 16 17

Maintainable complaints received by the bank from OBOs
5.
Number of maintainable complaints received by the bank from OBOs 21 32

5.1 Of 5, number of complaints resolved in favour of the bank by BOs 18 26

5.2 Of 5, number of complaints resolved through conciliation/mediation/advisories issued by BOs 3 4

5.3 Of 5, number of complaints resolved after passing of Awards by BOs against the bank 0 0
6.
Number of Awards unimplemented within the stipulated time (other than those appealed) 0 0

*2 complaints out of total 32 complaints received from OBO were pendingon 31.03.2021.


(B)Top five grounds of complaints received by the bank from customers

Grounds of complaints, (i.e. complaints relating to) Number of complaints pending at the beginning of the year Number of complaints received during the year % increase/ decrease in the number of complaints received over the previous year Number of complaints pending at the end of the year Of 5, number of complaints pending beyond 30 days
1 2 3 4 5 6

2020-21
Ground - 1 ATM/Debit Cards 1813 (2)% 14 0
Ground - 2 Loans and advances 26 62.5% 0 0
Ground - 3 Internet/Mobile/Electronic Banking 24 71.43% 0 0
Ground - 4 Account opening/difficulty in operation of accounts 21 53.84% 0 0
Ground - 5 Facilities for customers visiting the branch/adherence toprescribed working hours by the branch, etc. 13 85.71% 0 0

Others 80 70.21% 3 1
Total
1977
17 1
2019-20
Ground - 1 ATM/Debit Cards 1850 (44.75)% 14 0
Ground - 2 Staff behaviour 17 6.25% 0 0
Ground - 3 Loans and advances 16 (27.27)% 1 1
Ground - 4 Internet/Mobile/Electronic Banking 14 55.55% 0 0
Ground - 5 Account opening/difficulty in operation of accounts 13 44.44% 0 0
Others
47 (14.55)% 1 1
Total
1957
16 2