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  • BANK OPENED ITS 149th BRANCH AT BHAUWALA, DEHRADUN AND 150th BRANCH AT CHIDDERWALA, DEHRADUN ON 6th NOVEMBER, 2020. SH. DINESH PANT, CHAIRMAN & CEO INAUGURATED BOTH THE BRANCHES

  • BANK OPENED ITS 148TH BRANCH AT BHANIYAWALA, DEHRADUN ON 5TH OCTOBER, 2020. MR. DINESH PANT, CHAIRMAN & CEO INAUGURATED SAHASTRADHARA AND BHANIYAWALA BRANCHES.new

  • Bank opened its 146th Branch at Danpur, Rudrapur on 29.09.2020 and 147th Branch at Govindpuram, Ghaziabad on 30.09.2020. Mr. Dinesh Pant, Chairman & CEO of the Bank inaugurated both the branches.new

  • 98th Annual General Meeting of Nainital Bank held on 10th September,2020 through VC at Bank's Head Office, Nainital.new

  • Bank paid tribute to its founder father Bharat Ratna Pt. Govind Ballabh Pant on his 133rd birth anniversary on 10th September,2020.new

  • Notice for shareholders new

  • Bank celebrated its 99th Foundation day with great fervour and enthusiasm by organizing simple events and remembering and paying tribute to its founder fathers including Bharat Ratna Pt. Govind Ballabh Pant.new

  • Bank has opened its 145th branch at Jail Road Crossing, Haldwani on the auspicious day of Bank's 99th Foundation day. Our hon'ble Chairman & CEO Sh. Dinesh Pant inaugurated the branch.new

  • To fulfill its CSR responsibilities Bank adopted Himalayan black bear, Red Panda, Goral, Kaliji Pheasant and love bird for one year at G.B.O\Pant High Altitude Zoo at Nainital alongwith tree plantation activity on ceremonial occasion of Bank's 99th Foundation Day.new

  • IN VIEW OF COVID-19 CRISIS 'EMERGENCY CREDIT LINE GUARANTEE SCHEME' IS AVAILABLE IN OUR BANK FOR MEETING THE ADDITIONAL TERM LOAN/WORKING CAPITAL FACILITY UPTO 20% OF TOTAL OUTSTANDING AS ON FEBRUARY,29,2020 TO ELIGIBLE BUSINESS ENTERPRISES /MSMEs.new

  • Our Chairman & CEO Mr. Dinesh Pant has been elevated to TEG Grade / Scale VII in the rank of General Manager in Bank of Baroda w.e.f. 01.04.2020.new

  • Bank has launched COVID Emergency Credit Line (NCECL) loan scheme to provide liquidity support to borrowers impacted by COVID-19 pandemic.new

  • Bank has formulated Naini Kissan Credit Card (NKCC) scheme for meeting working capital requirements for animal husbandry and fisheries activities to help the farmers.new

  • Bank has also revised its SEED POLICY for credit facilities to seed processing units for FY-2020-21 wherein interest rate has been linked with CMR rating and collateral coverage.new

  • Mr. Dinesh Pant, Chairman & CEO, Nainital Bank donated his ONE month salary to "PM CARES" for COVID 19 outbreak victims.new

  • Nainital Bank is contributing Rs. 11.00 lakh (Rs. Eleven lakh only) for Chief Minister Relief Fund under CSR for COVID 19 outbreak victims. new

  • Employees of Nainital Bank contributed Rs. 14.20 lakh (Rs. Fourteen lakh twenty thousand only ) for "PM CARES" for COVID 19 outbreak victims.new

  • "Bank requires career oriented professionals as specialist officers in the category of Chartered Accounts, Credit Officers, Marketing Officers, IT Officers,Risk Officer, Planning Officer and Law officer". For details visit the Bank's website. new

  • Bank's esteemed customers are informed that the ATM withdrawal limit per Card per day reduced from Rs 40,000/- to Rs 20,000/- w.e.f. November 01,2018.

  • All esteemed customers holding magnetic cards are requested to get their cards replaced with EMV chip cards for uninterrupted card services.

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Home > Customer Education > Disclosure and Analysis of Complaints
Disclosure and Analysis of Complaints
A) Statement showing the position of Complaints as on 31.03.2020 w.r.t 31.03.2019 :

Customer Complaints :

S.no. Position of Customer Complaints 2019-20 2018-19
1. No. of complaints pending at the beginning of the year 36 36
2. No. of complaints received during the year 1957 3462
3. No of complaints redressed during the year (includes all complaints mentioned in point.(a)) 1941 3462
4. No. of complaints pending at end of the year (out of b) 16 36

B) Unimplemented awards of Banking Ombudsman for the Financial Year 2019-20 w.r.t. 2018-19 :

S.no. Position of Awards by Banking Ombudsman 2019-20 2018-19
1. No. of unimplemented Awards at the beginning of the year NIL NIL
2. No. of Awards passed by the Banking Ombudsmen during the year NIL NIL
3. No of Awards implemented during the year NIL NIL
4. No. of unimplemented Awards at the end of the year NIL NIL


C) Analysis of Complaints for the Financial Year 2019-2020 :

Nature of Complaint No Of Complaint received during financial year Present Status
Complaints relating to Advances i.e. relating to Charging of Penal interest, returning of cheques and delay in sanctions 16 All Settled
Complaints emanated from the operation and technical glitch of deposit portfolio of the Branches: 61 All Settled
Complaints emanated out of behaviour of the staff 17 All Settled
Complaints having Vigilance angle 7 2 Pending
Complaints related to Cross Selling activities NIL NIL
Complaints related to third party service providers NIL NIL
ATM related i.e failed transactions/charged back cases 1850 14 Pending
Others(includes anonymous) 6 All Settled
Total 1957 16 Pending