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  • IN VIEW OF COVID-19 CRISIS 'EMERGENCY CREDIT LINE GUARANTEE SCHEME' IS AVAILABLE IN OUR BANK FOR MEETING THE ADDITIONAL TERM LOAN/WORKING CAPITAL FACILITY UPTO 20% OF TOTAL OUTSTANDING AS ON FEBRUARY,29,2020 TO ELIGIBLE BUSINESS ENTERPRISES /MSMEs.new

  • Our Chairman & CEO Mr. Dinesh Pant has been elevated to TEG Grade / Scale VII in the rank of General Manager in Bank of Baroda w.e.f. 01.04.2020.new

  • Bank has reduced its MCLR by 30 basic points (bps), now MCLR for one year is 7.85%.new

  • Bank has reduced NRLLR by 75 basic points(bps), now NRLLR is 7.40%.new

  • Bank has launched COVID Emergency Credit Line (NCECL) loan scheme to provide liquidity support to borrowers impacted by COVID-19 pandemic.new

  • Bank has formulated Naini Kissan Credit Card (NKCC) scheme for meeting working capital requirements for animal husbandry and fisheries activities to help the farmers.new

  • Bank has also revised its SEED POLICY for credit facilities to seed processing units for FY-2020-21 wherein interest rate has been linked with CMR rating and collateral coverage.new

  • Mr. Dinesh Pant, Chairman & CEO, Nainital Bank donated his ONE month salary to "PM CARES" for COVID 19 outbreak victims.new

  • Nainital Bank is contributing Rs. 11.00 lakh (Rs. Eleven lakh only) for Chief Minister Relief Fund under CSR for COVID 19 outbreak victims. new

  • Employees of Nainital Bank contributed Rs. 14.20 lakh (Rs. Fourteen lakh twenty thousand only ) for "PM CARES" for COVID 19 outbreak victims.new

  • Bank has opens its 141st Branch at Canal Road, Dehradun .new

  • 97th Annual General Meeting of Nainital Bank held on 20th September 2019, at Nainital
    -Click here for Press Releasenew

  • Launch Of New SB Scheme –Naini Mahila Samrudhi Savings Bank Accountnew
  • Declaration of Result of Online Examination for Recruitment of Officers and Clerks held on August 24 & 25, 2019new

  • Notice for Shareholdersnew

  • Bank sponsored children's football team tournament on 15th August, 2019 where our Chairman & CEO Sh. Dinesh Pant was Chief Guestnew

  • Bank has reduced its interest rates on various Retail products:
    Now Home Loan is available @ 8.40% p.a.
    Car Loan @ 8.80% p.a.
    Education Loan @ 9.60% p.a.
    Personal Loan @ 11.40% p.a.
    Loan to Govt. Contractors @ 9.20% p.a.new

  • Bank celebrated it's 98th foundation day on 31st July, 2019 with gaiety and enthusiasmnew

  • Waiver of processing, documentation & other charges applicable to "Apna Asiana” and “Suhana Safar” up to 30.09.2019. new

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Home > Customer Education > Disclosure and Analysis of Complaints
Disclosure and Analysis of Complaints
A) Statement showing the position of Complaints as on 31-03-2019 w.r.t 31.03.2018 :

Customer Complaints :

    2018-19 2017-18
1. No. of complaints pending at the beginning of the year 36 18
2. No. of complaints received during the year 3462 3137
3. No of complaints redressed during the year (includes all complaints mentioned in point.(a)) 3462 3119
4. No. of complaints pending at end of the year (out of b) 36 36

B) Unimplemented awards of Banking Ombudsman for the Financial Year 2018-19 w.r.t. 2017-18 :

    2018-19 2017-18
1. No. of unimplemented Awards at the beginning of the year NIL NIL
2. No. of Awards passed by the Banking Ombudsmen during the year NIL NIL
3. No of Awards implemented during the year NIL NIL
4. No. of unimplemented Awards at the end of the year NIL NIL


B) Analysis of Complaints for the Financial Year 2018-2019 :

Nature of Complaint No Of Complaint received during financial year Present Status
Complaints relating to Advances i.e. relating to Charging of Penal interest, returning of cheques and delay in sanctions 21 All Settled
Complaints pertaining to opening/ operation/ Release of Term Deposit 64 All Settled
ATM related i.e failed transactions/charged back cases 3349 35 Pending
Others i.e anonymous and vigilance related 28 1 Pending