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Disclosure and Analysis of Complaints
A) Statement showing the position of Complaints as on 31-03-2019 w.r.t 31.03.2018 :

Customer Complaints :

    2018-19 2017-18
1. No. of complaints pending at the beginning of the year 36 18
2. No. of complaints received during the year 3462 3137
3. No of complaints redressed during the year (includes all complaints mentioned in point.(a)) 3462 3119
4. No. of complaints pending at end of the year (out of b) 36 36

B) Unimplemented awards of Banking Ombudsman for the Financial Year 2018-19 w.r.t. 2017-18 :

    2018-19 2017-18
1. No. of unimplemented Awards at the beginning of the year NIL NIL
2. No. of Awards passed by the Banking Ombudsmen during the year NIL NIL
3. No of Awards implemented during the year NIL NIL
4. No. of unimplemented Awards at the end of the year NIL NIL


B) Analysis of Complaints for the Financial Year 2018-2019 :

Nature of Complaint No Of Complaint received during financial year Present Status
Complaints relating to Advances i.e. relating to Charging of Penal interest, returning of cheques and delay in sanctions 21 All Settled
Complaints pertaining to opening/ operation/ Release of Term Deposit 64 All Settled
ATM related i.e failed transactions/charged back cases 3349 35 Pending
Others i.e anonymous and vigilance related 28 1 Pending