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  • Notice for shareholders new

  • IN VIEW OF COVID-19 CRISIS 'EMERGENCY CREDIT LINE GUARANTEE SCHEME' IS AVAILABLE IN OUR BANK FOR MEETING THE ADDITIONAL TERM LOAN/WORKING CAPITAL FACILITY UPTO 20% OF TOTAL OUTSTANDING AS ON FEBRUARY,29,2020 TO ELIGIBLE BUSINESS ENTERPRISES /MSMEs.new

  • Our Chairman & CEO Mr. Dinesh Pant has been elevated to TEG Grade / Scale VII in the rank of General Manager in Bank of Baroda w.e.f. 01.04.2020.new

  • Bank has launched COVID Emergency Credit Line (NCECL) loan scheme to provide liquidity support to borrowers impacted by COVID-19 pandemic.new

  • Bank has formulated Naini Kissan Credit Card (NKCC) scheme for meeting working capital requirements for animal husbandry and fisheries activities to help the farmers.new

  • Bank has also revised its SEED POLICY for credit facilities to seed processing units for FY-2020-21 wherein interest rate has been linked with CMR rating and collateral coverage.new

  • Mr. Dinesh Pant, Chairman & CEO, Nainital Bank donated his ONE month salary to "PM CARES" for COVID 19 outbreak victims.new

  • Nainital Bank is contributing Rs. 11.00 lakh (Rs. Eleven lakh only) for Chief Minister Relief Fund under CSR for COVID 19 outbreak victims. new

  • Employees of Nainital Bank contributed Rs. 14.20 lakh (Rs. Fourteen lakh twenty thousand only ) for "PM CARES" for COVID 19 outbreak victims.new

  • Bank has opens its 141st Branch at Canal Road, Dehradun .new

  • Launch Of New SB Scheme –Naini Mahila Samrudhi Savings Bank Accountnew
148 Branches - 100% CBS/RTGS/NEFT Enable
Home > Customer Education > Disclosure and Analysis of Complaints
Disclosure and Analysis of Complaints
A) Statement showing the position of Complaints as on 31.03.2020 w.r.t 31.03.2019 :

Customer Complaints :

S.no. Position of Customer Complaints 2019-20 2018-19
1. No. of complaints pending at the beginning of the year 36 36
2. No. of complaints received during the year 1957 3462
3. No of complaints redressed during the year (includes all complaints mentioned in point.(a)) 1941 3462
4. No. of complaints pending at end of the year (out of b) 16 36

B) Unimplemented awards of Banking Ombudsman for the Financial Year 2019-20 w.r.t. 2018-19 :

S.no. Position of Awards by Banking Ombudsman 2019-20 2018-19
1. No. of unimplemented Awards at the beginning of the year NIL NIL
2. No. of Awards passed by the Banking Ombudsmen during the year NIL NIL
3. No of Awards implemented during the year NIL NIL
4. No. of unimplemented Awards at the end of the year NIL NIL


C) Analysis of Complaints for the Financial Year 2019-2020 :

Nature of Complaint No Of Complaint received during financial year Present Status
Complaints relating to Advances i.e. relating to Charging of Penal interest, returning of cheques and delay in sanctions 16 All Settled
Complaints emanated from the operation and technical glitch of deposit portfolio of the Branches: 61 All Settled
Complaints emanated out of behaviour of the staff 17 All Settled
Complaints having Vigilance angle 7 2 Pending
Complaints related to Cross Selling activities NIL NIL
Complaints related to third party service providers NIL NIL
ATM related i.e failed transactions/charged back cases 1850 14 Pending
Others(includes anonymous) 6 All Settled
Total 1957 16 Pending