Sr.No |
|
Particulars |
Previous Year |
Current Year |
|
Complaints received by the bank from its customers |
1. |
|
Number of complaints pending at beginning of the year |
36 |
16 |
2. |
|
Number of complaints received during the year |
1957 |
1977 |
3. |
|
Number of complaints disposed during the year |
1977 |
1976 |
|
3.1 |
Of which,number of complaints rejected by the bank |
0 |
5 |
4. |
|
Number of complaints pending at the end of the year |
16 |
17 |
|
Maintainable complaints received by the bank from OBOs |
5. |
|
Number of maintainable complaints received by the bank from OBOs |
21 |
32 |
|
5.1 |
Of 5, number of complaints resolved in favour of the bank by BOs |
18 |
26 |
|
5.2 |
Of 5, number of complaints resolved through conciliation/mediation/advisories issued by BOs |
3 |
4 |
|
5.3 |
Of 5, number of complaints resolved after passing of Awards by BOs against the bank |
0 |
0 |
6. |
|
Number of Awards unimplemented within the stipulated time (other than those appealed) |
0 |
0 |