Disclosure and Analysis of Complaints
A) Statement showing the position of Complaints as on 31-03-2019 w.r.t 31.03.2018 :
Customer Complaints :
| |
|
2018-19
|
2017-18 |
| 1. |
No. of complaints pending at the beginning of the year |
36 |
18 |
| 2. |
No. of complaints received during the year |
3462 |
3137 |
| 3. |
No of complaints redressed during the year (includes all complaints mentioned in point.(a)) |
3462 |
3119 |
| 4. |
No. of complaints pending at end of the year (out of b) |
36 |
36 |
B) Unimplemented awards of Banking Ombudsman for the Financial Year 2018-19 w.r.t. 2017-18 :
| |
|
2018-19 |
2017-18 |
| 1. |
No. of unimplemented Awards at the beginning of the year
|
NIL |
NIL |
| 2. |
No. of Awards passed by the Banking Ombudsmen during the year
|
NIL |
NIL |
| 3. |
No of Awards implemented during the year
|
NIL |
NIL |
| 4. |
No. of unimplemented Awards at the end of the year
|
NIL |
NIL |
B) Analysis of Complaints for the Financial Year 2018-2019 :
| Nature of Complaint |
No Of Complaint received during financial year |
Present Status |
| Complaints relating to Advances i.e. relating to Charging of Penal interest, returning of cheques and delay in sanctions |
21 |
All Settled |
| Complaints pertaining to opening/ operation/ Release of Term Deposit |
64 |
All Settled |
| ATM related i.e failed transactions/charged back cases
|
3349
|
35 Pending
|
| Others i.e anonymous and vigilance related
|
28 |
1 Pending
|