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Home > Customer Education > Disclosure and Analysis of Complaints
Disclosure and Analysis of Complaints
A) Statement showing the position of Complaints as on 31.03.2020 w.r.t 31.03.2019 :

Customer Complaints :

S.no. Position of Customer Complaints 2019-20 2018-19
1. No. of complaints pending at the beginning of the year 36 36
2. No. of complaints received during the year 1957 3462
3. No of complaints redressed during the year (includes all complaints mentioned in point.(a)) 1941 3462
4. No. of complaints pending at end of the year (out of b) 16 36

B) Unimplemented awards of Banking Ombudsman for the Financial Year 2019-20 w.r.t. 2018-19 :

S.no. Position of Awards by Banking Ombudsman 2019-20 2018-19
1. No. of unimplemented Awards at the beginning of the year NIL NIL
2. No. of Awards passed by the Banking Ombudsmen during the year NIL NIL
3. No of Awards implemented during the year NIL NIL
4. No. of unimplemented Awards at the end of the year NIL NIL


C) Analysis of Complaints for the Financial Year 2019-2020 :

Nature of Complaint No Of Complaint received during financial year Present Status
Complaints relating to Advances i.e. relating to Charging of Penal interest, returning of cheques and delay in sanctions 16 All Settled
Complaints emanated from the operation and technical glitch of deposit portfolio of the Branches: 61 All Settled
Complaints emanated out of behaviour of the staff 17 All Settled
Complaints having Vigilance angle 7 2 Pending
Complaints related to Cross Selling activities NIL NIL
Complaints related to third party service providers NIL NIL
ATM related i.e failed transactions/charged back cases 1850 14 Pending
Others(includes anonymous) 6 All Settled
Total 1957 16 Pending